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Please note that the booking and purchase of
products and services are subject to the following terms and conditions and
other terms imposed by our suppliers from time to time
("Supplier Term").
By effecting a booking through this website, you agree to be bound by Capslock
Sdn. Bhd conditions of purchase and the supplier terms.
1. RATES
The rates quoted in respect of the products or
services are subject to change without notice.
2. VOUCHERS
It is your responsibility to ensure that the details on your travel voucher
are in order. You are liable for any additional charges arising from correction
of any inaccuracies in the voucher.
3. PAYMENT
Depending on the service requested, payment must be made 50% deposit or in
full upon confirmation or your reservation will be cancelled automatically,
please inquire for your particular service.
4. BOOKING / RESERVATION REQUESTS
In processing your booking / reservation request, we check availability with
the individual travel provider for the time period in question. Capslock Sdn.
Bhd. will notify you by email or telephone of availability.
Upon your wire transfer, telegraphic transfer, or direct deposit into the
current account of Capslock Sdn. Bhd. of the total due for the requested
services, please confirm your transfer of funds by faxing your transfer receipt
to Capslock Sdn. Bhd. at 006-03 9171 7867.
Capslock Sdn. Bhd. will then contact the supplier and request a confirmed
booking on your behalf. Submission of your booking / request and funds shall be
deemed to be IRREVOCABLE AUTHORIZATION by you for Capslock Sdn. Bhd to book the
Travel Product(s) immediately on your behalf. If by the time your booking
payment is received, your requested tour package is no longer
available, Capslock Sdn. Bhd. will contact you with alternative dates available.
If you are agreeable with an alternative date, your booking will proceed.
If no alternative is acceptable to you, your booking fee will be refunded in
full, less telegraphic transfer or other fees as applicable.
5. CURRENCY
You may make payment in any one of the currencies supported on this website,
currently Ringgit Malaysia. The applicable exchange rates of the supported
currencies shall be determined at the sole discretion of Capslock Sdn. Bhd. from
time to time. The exchange rates determined shall be final and is not
negotiable.
6. LIABILITY
Capslock Sdn. Bhd merely acts as a platform for products and services of the
suppliers and shall not be responsible nor liable for :
a. Overbooking, misinformation or mishandling of any reservation or booking by
the suppliers; or
b. Any other dissatisfaction or complaint of the consumer in relation to the
quality of the products or services provided by supplier or otherwise howsoever;
c. Any damage or loss to your personal property or personal injury howsoever
sustained or caused.
In the event of mishandling, misinformation or overbooking by a supplier, or
any other dissatisfaction or complaint aforesaid, the member should take up the
matter directly with the supplier who is under an obligation to deal with such
matters in accordance with their own individual policies. Capslock Sdn. Bhd.
will send you a copy of applicable supplier terms upon request.
7. TRAVEL REQUIREMENTS
It is your responsibility to obtain a visa (where required).
Please ensure you have a valid passport for the duration of your trip, plus 6
months. If you require any further information on passport or visa requirements
please refer contact the nearest applicable embassy.
8. NON-AVAILABILITY
All products and services offered on these websites are subject to
availability and acceptance, at the discretion of the supplier of such product
or service.
In the event a product or service is not available for booking by the time your
booking funds transfer is complete, Capslock Sdn. Bhd shall use its reasonable
endeavours to suggest an alternative product or service of similar pricing and
quality.
Where the product or service is either not available or our suggested
alternative (where applicable) is not acceptable to you, but the booking fee is
fully paid, we shall make a refund in accordance with our refund policy as noted
under section 4 bookings / reservations above.
If you fail to accept our suggested alternative product or service by the
specified deadline, we reserve our right to cancel our tentative booking of the
same and automatically refund according to the refund policy in section 4 above.
9. REFUND POLICY
There will be no refund upon confirmation of booking of requested product or
service, as confirmation entails the travel provider no longer offer the
requested services to other members of the public for the time period requested.
Capslock Sdn. Bhd. recommends you purchase Travel Insurance to reimburse you in
the unlikely event you must cancel or change your travel plans or circumstance
beyond the control of the individual operator cause cancellation.
Capslock Sdn. Bhd
18 - 8 - 8 Indah Mas, Jalan Ikan Mas,
Cheras, 56000 Kuala Lumpur, Malaysia
Tel - 603 91717867 or 603 91717852 Fax 603 91717867
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